How people will be contacted by Test and Trace

Some potentially fraudulent emails relating to Test and Trace are currently being investigated, so we thought it would be helpful to confirm what happens:

  • You will be contacted by email, text or phone
  • Text messages will come from the NHS
  • Calls will come from 0300 0135000
  • You will be asked to sign into the NHS Test and Trace website
  • On the website, you’ll be asked for information including your name, date of birth and postcode
  • If you can’t use the website, you will be asked for this information over the phone
  • You won’t be asked for bank details or payments; details for any other accounts such as social media, to set up a password or a PIN over the phone or asked to call a premium rate number e.g. starting with 09 or 087.

Further information can be found on this NHS website page about Test and Trace